Legal, Policies & Support

Everything you need to know about our guarantees and terms

30-Day Money-Back Guarantee

Our Refund Promise

We stand behind NeuraPeak with a 30-day money-back guarantee. If you're not completely satisfied with your results, we'll refund your purchase in full—no questions asked.

How to Request a Refund

  • Email support@neurapeak.com with your order number and reason for return
  • Include photos of your product and original packaging (if available)
  • Our team will respond within 24 business hours with next steps
  • Ship your product back using the prepaid label we provide (for eligible orders)
  • Receive your refund within 5 business days of us receiving your return

Refund Eligibility

  • Original purchaser only (non-transferable)
  • Must be requested within 30 days of the original purchase date
  • Product must be in original, unopened, or lightly used condition
  • Shipping costs for international orders are non-refundable
  • Refunds are issued to the original payment method

Product Condition

We understand that you may want to try NeuraPeak before fully committing. Your product qualifies for a refund if:

  • It remains unopened and sealed
  • It has been opened but not significantly consumed (we understand you need to try it)
  • The packaging is in reasonable condition

We cannot refund products that are empty or show obvious signs of sustained use. When in doubt, contact our support team—we're here to help.

Questions?

Contact our support team at support@neurapeak.com or call 1-800-NEURA-PK during business hours (Monday-Friday, 9am-5pm EST).

Shipping Policy

Domestic (US) Shipping

  • Processing Time: Orders are processed and shipped within 1-2 business days of purchase
  • Delivery Time: Standard shipping arrives in 3-5 business days via USPS or UPS
  • Shipping Cost: $5.99 on orders under $50 | FREE on orders $50+
  • Tracking: You'll receive a tracking number via email once your order ships
  • Expedited Options: Express (2-3 days) and Overnight available at checkout

International Shipping

  • Processing Time: 2-3 business days
  • Delivery Time: 7-14 business days (varies by destination)
  • Shipping Cost: Calculated at checkout based on location and weight
  • Customs: Recipient is responsible for any customs duties or taxes
  • Tracking: Full tracking provided for all international orders

Order Status & Tracking

  • You'll receive a shipping confirmation email with a tracking link
  • Click the link to track your package in real-time
  • For issues with tracking, contact support@neurapeak.com

Lost or Damaged Packages

  • Most lost packages are covered by our carrier's insurance
  • If your package doesn't arrive or arrives damaged, contact support@neurapeak.com immediately
  • Provide your order number and tracking number
  • We'll investigate and either reship or issue a refund

Address Changes

We can only change shipping addresses within 24 hours of your purchase, before your order ships. Contact support@neurapeak.com immediately if you need to update your address.

Terms of Service

Agreement to Terms

By accessing and using the NeuraPeak website and purchasing NeuraPeak products, you agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on NeuraPeak's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display
  • Attempt to reverse engineer, disassemble, or hack any of our software
  • Remove any copyright or other proprietary notations from the materials
  • Transfer the materials to another person or "mirror" the materials on any other server

Disclaimer

The materials on NeuraPeak's website are provided on an 'as is' basis. NeuraPeak makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, NeuraPeak does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall NeuraPeak or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on NeuraPeak's website, even if NeuraPeak or an authorized representative has been notified orally or in writing of the possibility of such damage.

Accuracy of Materials

The materials appearing on NeuraPeak's website could include technical, typographical, or photographic errors. NeuraPeak does not warrant that any of the materials on its website are accurate, complete, or current. NeuraPeak may make changes to the materials contained on its website at any time without notice.

Links

NeuraPeak has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by NeuraPeak of the site. Use of any such linked website is at the user's own risk.

Modifications

NeuraPeak may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Privacy Policy

Introduction

NeuraPeak ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

  • Personal Data: Name, email address, mailing address, phone number, payment information (processed securely via third-party providers)
  • Device Data: Browser type, IP address, pages visited, time and date stamps
  • Cookies: We use cookies to enhance your experience and track site usage

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

  • Process your transactions and send related information
  • Send marketing and promotional communications (with your consent)
  • Improve our website and services
  • Generate analytics and insights about user behavior
  • Respond to your inquiries and provide customer support

Disclosure of Your Information

We may share your information with:

  • Service Providers: Payment processors, shipping partners, email providers (only as needed to provide services)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In the event of merger, acquisition, or sale of assets

We do NOT sell or rent your personal information to third parties for marketing purposes.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

NeuraPeak Support
Email: support@neurapeak.com
Phone: 1-800-NEURA-PK

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the website following the posting of revised Privacy Policy means that you accept and agree to the changes.